RETURN POLICY

For product purchased on perdiembrand.com online store, we offer a 30 day warranty and return policy. If you are not satisfied with your purchase, you can return it to us within 30 days from point of purchase for a refund or store credit. Items must include original tags, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. If we find your product not suitable for return we will ship it back to you immediately and no refund or store credit will be issued.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted any time through our instagram or facebook pages direct messaging.  You can also reach us at: ‘info @ perdiembrand.com’.  Please include your order number in any contact, it’ll help us find your purchase quicker and be able to help you faster.

 

HOW DO I START A RETURN FOR MY ONLINE PURCHASE?

Contact us (see above) and let us know why you are wanting to return the purchase.  Once that’s arranged through us we can provide a return address.  If the product return is an error on our part, we will cover shipping.  If you’ve simply changed your mind on an item, you’ll be responsible for any shipping/insurance charges.

 

HOW LONG DOES IT TAKE TO RECEIVE A REFUND OR STORE CREDIT FOR MY RETURN?

Once we have received your return order, your returned product will go through an inspection to make sure the product we received is suitable to return back into inventory. If we decide that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied  and is being sent back to you.

Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let us know how you would like to be refunded. If you do not let us know the method of refund, we will automatically refund you back to your original form of payment.

Please allow 5-7 business days for the refund to show on your banking statement. 

Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded. 

WE CAN ONLY REFUND THE CARD ON FILE AND CANNOT ISSUE A REFUND TO AN EXPIRED CREDIT CARD. IF YOUR CARD IS EXPIRED AT THE TIME OF RETURN, WE CAN ISSUE YOU A REFUND THROUGH A PAYPAL ACCOUNT OR ISSUE YOU STORE CREDIT. 

 

WHAT IS YOUR WARRANTY POLICY ON APPAREL?

Perdiembrand.com offers a 30 day warranty policy from point of purchase on all apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.

We do carefully inspect every item before it ships out.